By providing outsourcing services, we cover a range of different types of functional areas (in terms of non-core competencies) , including human resources management , product management, marketing management, and most commonly the management information systems. Outsourcing involves the transfer of the responsibility for carrying out activities to an external service provider and thus the risk will be minimized
We offer the following advantages for our clients by providing outsourcing services
Minimizing cost on IT infrastructure
IT consultants are fully trained on the latest technologies
Service providers can offer more up-to-date advanced technologies
No need to retain technically qualified in-house personnel
Continuous IT support coverage without having to rely on only one or two key people
Our
Approach to IT Outsourcing
Effective collaboration
Structured
approach to communication helps us design, build and maintain effective
multilevel collaboration
On-time project delivery
We
are flexible to scale up our team at any time in order to meet a hard deadline
Self-management by objectives stated in SLA
We
minimize management resources on a Customer’s side while providing a high level
of transparency and risk management.
Help Desk and Support
To
reduce response time and optimize IT support costs, we segment the support team
into levels according to the complexity of issues they are expected to handle
L1
Support
A
user support team answers questions about software usage and provides
instructions to solve usage issues and minor problems
L2
Support
A
technical support team deals with issues that cannot be resolved by L1
specialists: configuration issues, account administration, services restart,
etc
L3
Support (optional)
A team of engineers tackles complex issues on the code or database levels and provides hotfixes
Our
IT Services
IT outsourcing
We cover 30-100% of your
IT operations
IT service planning,
management, and evolution
Managed IT services
Infrastructure,
application and help desk services, software development and QA.
IT
Outsourcing (end-to-end IT services)
Optimizing the quality
and cost-effectiveness of IT operations
Infrastructure
support
QA
and cyber security services
Cloud
migration and development
Supporting
business operations
Application
support and evolution
IT
help desk services
Software
development
Managed analytics
Digital
crisis management, digital workplace and remote work consulting
Planning
and implementing digital transformation initiatives
Digital
transformation initiative consulting
Software
design and development
Introducing
advanced techs: machine learning, big data, IoT, image analysis, block chain
Our Outsourcing Services In-Action
Networking and switching
engineering
Cloud Computing Services
ERP Software System
Implementation and Consulting
Tailored programming
Services
Update some special systems
Web and Mobile Apps
Development
Software Project
Management & Analysis
Assist the analysis team in data collection, analysis, and testing
team
Desktop and Web-based
Frontend & Backend Development
Responsible for ETL, building database and software development
(building reusable libraries, interfaces, and reports, code debugging, code
archiving, code version and DevOps principle deployment.
Call Center Services
Promotion and Marketing
Providing after-sales services
Technical Support L1
Network Operation Center
(NOC) Monitoring Services
Insure of all alarms systems and devices are working properly
Process all the alarms, and fault reports.
Software Project Documentation Services
Archive all project documents
First:
solutions and technical systems
Networking and switching installation
ERP Software System Implementation and Consulting
Tailored programming
Services
Develop some special systems
Web and Mobile Apps
Development
Second: technical equipment
Hardware equipment and solutions
Thin client equipment and installation
Retail and shopping credit card and QR reading
Mobile printers
RFID readers and tags
Firefighting equipment and installation
Monitoring systems (IP and TV camera installation)