We offer the following advantages for our clients by providing outsourcing services:

·      Minimizing cost on IT infrastructure.

·      IT consultants are fully trained on the latest technologies.

·      Service providers can offer more up-to-date advanced technologies.

·      No need to retain technically qualified in-house personnel.

·      Continuous IT support coverage without having to rely on only one or two key people.

Our Approach to IT Outsourcing:

-       Effective collaboration:

o   Structured approach to communication helps us design, build and maintain effective multilevel collaboration.

-       On-time project delivery:

o   We are flexible to scale up our team at any time in order to meet a hard deadline.

-       Self-management by objectives stated in SLA:

o   We minimize management resources on a Customer’s side while providing a high level of transparency and risk management.

-       Help Desk and Support:

o   To reduce response time and optimize IT support costs, we segment the support team into levels according to the complexity of issues they are expected to handle:

1.     L1 Support:

·      A user support team answers questions about software usage and provides instructions to solve usage issues and minor problems.

2.     L2 Support:

·      A technical support team deals with issues that cannot be resolved by L1 specialists: configuration issues, account administration, services restart, etc.

3.     L3 Support (optional) :

·      A team of engineers tackles complex issues on the code or database levels and provides hotfixes.

Our IT Services:

o   IT outsourcing

We cover 30-100% of your IT operations:

·      IT service planning, management, and evolution.

·      Managed IT services:

o   infrastructure, application and help desk services, software development and QA.

o   IT consulting

We optimize IT operations to increase their value for business:

·      Business digitalization strategy (business-IT alignment).

·      Refined IT operating model.

·      Roadmap on new solution/technology implementation.

IT Outsourcing (end-to-end IT services):

1-     Optimizing the quality and cost-effectiveness of IT operations:

§  Infrastructure support

§  QA and cyber security services

§  Cloud migration and development

2-     Supporting business operations:

§  Application support and evolution

§  IT help desk services

§  Software development

§   Managed analytics

§  Digital crisis management, digital workplace and remote work consulting.

3-     Planning and implementing digital transformation initiatives:

§  Digital transformation initiative consulting

§  Software design and development

§  Introducing advanced techs: machine learning, big data, IoT, image analysis, block chain.

Our Outsourcing Services In-Action:

·      Networking and switching engineering

·      Cloud Computing Services

·      ERP Software System Implementation and Consulting

·      Tailored programming Services

o   Update some special systems

·      Web and Mobile Apps Development

·      Software Project Management & Analysis

o   Assist the analysis team in data collection, analysis, and testing team 

·      Desktop and Web-based Frontend & Backend Development

o   Responsible for ETL, building database and software development (building reusable libraries, interfaces, and reports, code debugging, code archiving, code version and DevOps principle deployment.

·      Call Center Services

o   Promotion and Marketing

o   Providing after-sales services

o   Technical Support L1

·      Network Operation Center (NOC) Monitoring Services

o   Insure of all alarms systems and devices are working properly

o   Process all the alarms, and fault reports.

·      Software Project Documentation Services

o   Archive all project documents

·      Hardware equipment and solution

o   Retail POS and shopping credit card and QR reading.

o   Mobile printers.

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